Shenzhen rCloud Technology Co., Ltd. (“rCloud”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, protect, and share your information when you interact with our website, products, and services.
Established in 2017, Shenzhen rCloud Technology Co., Ltd is a professional hardware & software solution provider for global gaming machines, focusing on the R&D, manufacturing, and marketing of illuminated card readers, RFID card readers, hybrid card readers, and player tracking systems. Guided by the principle of “know what you need, do what we can,” we aim to become a comprehensive solution provider for the gaming industry. Over the years, we have collaborated with global partners such as Novomatic, EGT, Advansys, Princess, and Playtech.
1. Information We Collect
We may collect the following types of information when you visit our website or use our services:
1.1 Personal Information
Information that identifies you directly, such as:
- 이름
- Company name
- Email address
- Phone number
- Mailing address
- Job title
- Billing and shipping information
1.2 Technical & Usage Information
Automatically collected through cookies or analytics tools:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited and browsing behavior
- Website interaction logs
1.3 Business Information
When you contact us for cooperation, quotation, or technical support:
- Product requirements
- Project details
- Business communication records
1.4 Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enhance website functionality
- Analyze traffic and performance
- Improve user experience
- Provide customized content
You may disable cookies in your browser settings.
2. How We Use Your Information
We use the collected information for the following purposes:
- To respond to your inquiries and provide customer support
- To process orders, deliveries, and after-sales services
- To improve our website, products, and technical solutions
- To provide product updates, marketing information, or newsletters (with your consent)
- To maintain website security and prevent fraud
- To analyze how users interact with our website
- To fulfill legal obligations
3. How We Share Your Information
We do not sell or trade your personal information. We may share your information only under the following circumstances:
3.1 Trusted Third-Party Providers
Such as:
- Logistics and shipping partners
- Payment processors
- Website hosting service providers
- IT support and security vendors
These partners are required to protect your information and use it only for agreed purposes.
3.2 Legal Requirements
We may disclose information if required by:
- Laws or regulations
- Government authorities
- Court orders
3.3 Business Transfers
If rCloud undergoes a merger, acquisition, or restructuring, your information may be transferred as part of the business assets.
4. Data Security
We implement strict technical and organizational measures to protect your personal information, including:
- Encrypted data transmission
- Access control and authorization management
- Secure servers and firewalls
- Regular security audits
Although we strive to protect your data, no online transmission is 100% secure.
5. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal obligations
- Resolve disputes
- Improve our services
After the retention period, data will be securely deleted or anonymized.
6. Your Rights
Depending on your region, you may have the following rights:
- Access your personal data
- Correct inaccurate information
- Request deletion (“Right to be forgotten”)
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
To exercise your rights, please contact us using the details below.
7. International Data Transfers
As a global hardware & software solution provider, your information may be transferred and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies.
9. Children’s Privacy
Our products and services are intended for business and industrial use. We do not knowingly collect information from children under 16. If such data is collected unintentionally, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of our website signifies acceptance of the revisions.